What is the virtual conference center (VCC)?
The virtual conference center, or VCC for short, is a dashboard that puts everything you need for Super Seminar in one convenient location. This is where you’ll go to log in to each session and where you’ll find all the handouts in PDF form.
How do I access the VCC?
- Go to the CSEA Learning Hub and look for the box titled Your Learning Center. Click the Go Now button.
- A login page will appear; you will be prompted to sign in to your CSEA user account. This is the same account that you used to register for Super Seminar. Enter your username and password, then click the gold Sign In button.
- After you sign in, you’ll be viewing your personal Learning Center. On the list of active education options, you will see an item for the Super Seminar Virtual Conference Center. You can click on either the title or the red Agenda button to enter the VCC.
What if I can’t sign in?
On the login page, the blue Help Me button takes you to a page with helpful information and instructions for retrieving your user ID or resetting your password.
When using the forgot my username and forgot my password options, please note that the system will communicate with you by email. If you do not receive an email in your regular inbox folder, you should check your junk/spam mail folder just in case those communications get routed there.
When can I sign in to the VCC?
You should sign in to the VCC 15 to 30 minutes before the start of the first session each day, even though the launch button won’t be active until 5 minutes before it begins. This will help you avoid any potential delay that can occur when hundreds of people try to log in at the same time.
What time should I join a session? Should I show up early?
If you click the launch button ahead of time you will see a message that tells you the button will be active 5 minutes before the start of the session.
We encourage you to visit the VCC and click the launch button before the first day of Supers just to make sure it displays this message. If you don’t see the message when you click the launch button, check your browser settings, making sure to allow popups on this website.
How do I join a session? Where are the Zoom links?
You do not need a Zoom account to attend, and you will NOT receive emails with Zoom links in them to join the session - login to your personal Learning Center and use the session's Launch button in the VCC. The Launch button in the VCC eliminates the need for Zoom links and ensures that your attendance will be linked to your name and user information - this is the only way to attend and receive CE credit for a session.
Every session is listed within the VCC and ordered by date and start time. Click the launch button that goes with the session you want to attend.
I clicked the launch button, but nothing happened. What do I do?
Allow popups - We encourage you to visit the VCC and click the launch button before the first day of Super Seminar just to make sure it displays this message. If you don’t see the message when you click the launch button, check your browser settings, making sure to allow popups on this website.
Using a mobile device - If you’re going to use an iPhone or iPad to view the sessions, you must have the Zoom app loaded on your device, and it has to be up-to-date. If the Zoom app is not already on your iOS device, or you need to update the app, you may experience a delay of 5-10 minutes while the app installs/updates. Do this ahead of time, if possible.
How do I download session handouts?
For online attendees: Handouts are found on the Resources tab within the VCC. They are listed by session and ordered by date and start time. Click the title link to download the PDF.
For any attendees: You can download .zip files of handouts from the Library on superseminar.org.
Can I use a mobile device (iPhone, iPad, tablet, etc) to attend sessions?
If you’re going to use an iPhone or iPad to view the sessions, you will need to download the Zoom app to your device ahead of time. If the Zoom app is not already on your iOS device, you may experience a delay of 5-10 minutes while the app installs.
Apple device users, please note: Safari may block popups. Your device may prompt you to allow popups; opt into popups at that time. If not prompted, then check your Settings to determine if your browser can receive popups and adjust as needed.
Can I switch between a mobile device and a computer during a session?
Yes, but you can’t be logged on to the webinar on both devices at the same time. We recommend that you leave the webinar on the current device, then go to the VCC on the second device and launch the session on the new device.
Do I need a Zoom account?
You do not need to have a Zoom account. But, we do recommend that you install the Zoom application to any device you will use to access the VCC. And if you already have the Zoom app installed, please make sure to update it before the first day of Supers. We have found that attendees with the Zoom app installed on their device have fewer technical issues during the session.
What should I do if I lose my connection to the session (due to internet issues, for example)?
If you have internet issues and drop out of the session, return to the VCC to rejoin the session. While it may be possible for you to rejoin directly from the Zoom app on your device, it is not a good idea. We’ve noticed that the CSEA user identity is sometimes replaced by the Zoom default name when people rejoin in Zoom. By using the VCC launch button to rejoin, you will ensure that the Zoom reports will link back to your user profile for accurate attendance tracking.
I launched the wrong session, what do I do?
Simply leave the webinar you signed in to, return to the VCC, then launch the session you meant to attend. As a precautionary step, you might want to refresh the VCC page in your browser by using Ctrl-F5 on your keyboard.
Two people in our office are registered – can we watch together from one computer?
In this scenario, only one person will earn CE – the person who is logged in. Anyone else who is watching must use their own device to launch their VCC link and respond to polls to prove they attended.